Frequently Asked Questions
Everything you need to know about shopping with Tilley UK.
How long does shipping take within the United Kingdom?
Standard delivery typically takes 3-5 working days. We also offer express shipping options at checkout for those who need their items sooner.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a return label.
How do I find the right size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts to ensure the perfect fit.
Are your products sustainably sourced?
Yes, we are committed to ethical fashion. We work with suppliers who prioritize sustainable materials and fair labor practices across our entire collection.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.